Return, Refund & Cancellation Policy

Effective Date: 1st January 2025

At Appristine Technologies Pvt Ltd, we provide custom software development and technology services to clients across the USA, Europe, and India.

1. Introduction

This Refund Policy (“Policy”) governs all payments made for services provided by the Company, including but not limited to software development, consulting, implementation, and support services. Given the customized, effort-driven, and non-reversible nature of software development services, this Policy is designed to ensure transparency while safeguarding the Company’s operational and financial interests.

2. Nature of Services

• Tailored to specific client requirements
• Resource-intensive and time-bound
• Non-tangible and non-returnable

Accordingly, all payments are treated as commitments toward resource allocation and service delivery, rather than purchase of standardized goods.

3. General No-Refund Policy

• All fees, charges, and payments made to the Company are non-refundable.
• Payments confirm that the client has reviewed, understood, and agreed to this Policy.
• The Company does not guarantee refunds for dissatisfaction once services have commenced.

4. Refund Exception

Refund requests may be considered only under the following strict condition: the project has not been initiated in any form, including but not limited to requirement analysis, internal resource allocation, or project planning/kickoff activities.

If approved, refunds will be partial only. The Company reserves the right to deduct administrative and processing fees, payment gateway charges, and any preliminary resource or consultation costs. All such approvals remain at the sole and absolute discretion of the Company.

5. Non-Refundable Conditions

Refunds shall not be applicable under any of the following circumstances:

• Completed or partially completed work
• Time, effort, or resources already utilized
• Any development, design, testing, or deployment activities
• Approved deliverables, milestones, or iterations
• Work delivered as per the agreed scope
• Change in client's business strategy, priorities, or internal decisions
• Delays due to pending client inputs, approvals, or content
• Communication gaps, inactivity, or lack of response from the client
• Costs related to third-party services including domain registration, hosting, cloud infrastructure, APIs, licenses, plugins, or subscriptions
• Any force majeure events or unforeseen circumstances beyond the Company's control
• Regulatory, compliance, or technological changes impacting the project

6. Milestone-Based Commercial Model

Projects are executed on a milestone-based or phased payment structure. Each milestone represents work-in-progress and resource commitment. Payments made against milestones are final, binding, and non-refundable. Any concerns must be formally raised prior to milestone approval.

7. Scope Changes and Enhancements

Any deviation from the agreed scope shall be treated as a change request. Such requests may impact timelines and costs. Payments made for additional scope are non-refundable.

8. Project Suspension, Hold, or Termination

If a project is suspended or terminated by the client: no refunds shall be applicable. Payments made will be adjusted against work completed and resources allocated. The Company reserves the right to pause or terminate services in case of non-payment or breach of agreement.

9. Chargebacks and Payment Disputes

Clients agree not to initiate chargebacks or payment disputes without prior written communication. Any unjustified chargeback may result in immediate suspension of services and may lead to legal action and recovery proceedings.

10. Limitation of Liability

The Company’s financial liability, if any, shall be strictly limited to the amount paid by the client for the specific service in question. Under no circumstances shall the Company be liable for indirect, incidental, or consequential damages, or for loss of business, revenue, or data.

11. Discretionary Resolution

The Company reserves the exclusive and unilateral right to evaluate and decide on any refund or financial adjustment request. Any refund issued shall be considered a goodwill gesture and shall not set precedent for future claims.

12. Policy Modification Rights

The Company reserves the unconditional right to amend, revise, or update this Policy at any time without prior notice. The latest version shall always be considered binding and effective. Continued engagement with the Company constitutes acceptance of any such modifications.

13. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts located in Pune.

14. Contact Information

For any billing or refund-related queries:
Email: sales@appristine.com
Phone: +91 9860274142